Privacy Policy

2020-10-21

PRIVACY POLICY
Effective Date: 20/10/2021
 
SHENZHEN SHINE INDUSTRIAL CO.,LTD., its subsidiariesand/or affiliates ("Shine", "we", "us", or"our") know the importance of privacy to our customers, and we striveto be clear about how we collect, use, disclose, transfer, and store yourpersonal information.
This policy applies to any smart devices,websites, mobile applications, and customer service platforms (collectively“services”) of our brand--Vitafit. Our smart devices include: scales, and willinclude other devices in the future.
If you have any comments or questions aboutthis Privacy Policy, please contact us at the email address below with thesubject line “Privacy Policy”:
 
Email: support@51vitafit.com
 
What Personal Information We Collect
In order to render our services, we maycollect any information you directly provide to us.

This includes, but not limited:

The information provided when you create oruse your account or profile, such as your name, gender, telephone, date of birth,email address, personal description, and photograph.

The information about your orders from us,such as your name, consignee, shipping and billing addresses, phone numbers,payment information, which includes credit card details in order to processyour order.
 
If you communicate with us, we may collectinformation, such as your name, email address, telephone number, content ofposted reviews, complaints, and/or advice.
 
Any information you share with us,including any messages sent to us.
 
How We Collect Your Personal Information
When you use our services, we may collectyour personal information through your devices, computers, your mobile device,and other ways:
 
Device Information: Such as the devicemodel, hardware information, and other unique device identifiers, includingserial number, sales code, access recording, current software version, MACaddress, IP address, operating system version, the status of the device, andsettings of the device you use.
 
Cookies: We use "cookies” and othersimilar technologies, such as pixel tags and web beacons, and we obtain certaintypes of information when you use our services. Cookies are unique identifiersthat we transfer to your device to enable our systems to recognize your device.Because cookies allow you to take advantage of some of our essential features,we recommend that you leave them turned on. For instance, if you block orotherwise reject our cookies, you may not be able to add items to your shoppingcart, proceed to checkout, or use devices and services that require you to signin.
 
Location Information: When your devicecontacts us, we may use your location information, such as longitude andlatitude, time zone settings, region, country, etc.
Login Information: During your login, wewill process your email address, password, IP address, cookies, network requestinformation, and other items.
Operation Information: We may collectsession information and history of operation of devices, applications,websites, or other platforms, including page response times, errors, length ofvisits to certain pages, page interaction information, history of logging in,your schedule settings, input records, and methods used to browse away from thepage. We may also collect technical information to help us identify your devicefor diagnostic purposes and fraud prevention.
 
Information Concerning Health: For somedevices, like scales, we may collect your personal information, such as yourgender, weight, height and birthday to provide full features of our services.
Other information: We may also collectother personal information when you use the device or services in ways that wedescribe at the point of collection or otherwise with your separate consentwhen required, such as environmental characteristics value (ECV).
 
Why We Process Your Personal Information
We process your personal information forthe following purposes:
To perform our duties listed on thecontract between you and Shine, its subsidiaries and/or affiliates.
To register you or your device for ourservices.
To provide services you request.
To verify identity, assist withuser-identification, and to determine appropriate services.
To send important notices to you, such ascommunications about orders and changes to our terms, conditions, and policies.
For advertising, such as providing ourlatest product and service announcements, software (including mobileapplications) updates, and upcoming events.
To help us provide, maintain, develop,operate, deliver, and improve our products and services to you.
 
For internal purposes such as auditing,data analysis, loss prevention, and fraud prevention.
Additionally, we may use any anonymized oraggregated data that incorporates or is derived from your personal informationafter you update or delete it; however, we will not do so in a way thatidentifies you personally.
Vitafit’s legal basis for processingpersonal data is that it is necessary for the performance of the contractbetween you andShine, its subsidiaries and/oraffiliates. For example, we use your personal data to process your purchaseorder and to provide you with the full features of our product. Furthermore,the processing of your personal data is necessary for:
 
Complying with legal requirements.
Necessary for Vitafit’s legitimateinterests (for example, managing our relationship with you and improving therelevance of our communications, experiences, and customer service).
 
Receiving consent from you (for example, tosend you marketing information). This consent may be withdrawn at any time bycontacting us or changing your settings through your device, website, email, oryour mobile phone. If you withdraw your consent, you might not be able to takeadvantage of parts, or all, of our products and services.
 
How We Share Your Personal Information
We do not sell any personal information tothird parties. We may process personal information in accordance with thisPrivacy Policy. We may disclose this information to our customer service team,legal team, finance team, and our sales and marketing teams. Besides that, wemay also share your personal information within our business as described belowto perform our services.
 
Affiliates: Your information may be sharedamong Vitafit affiliates for the purposes described in this Privacy Policy. Theterm “affiliates” refers to companies related to Shine by common ownership orcontrol.
 
Third-Party Service Providers: In certainsituations, the third party may sell items or provide services to you throughour services (either alone or jointly with us). Examples include fulfillingorders, delivering packages, sending postal mail and email, removing repetitiveinformation from customer lists, analyzing data, providing marketingassistance, providing search results and links (including paid listings andlinks), processing credit card payments, and providing customer service. Theyhave access to personal information needed to perform their functions, but maynot use it for other purposes. We will disclose your personal information to thatthird party only to the extent that it is related to such transactions orservices, and to the extent that you have explicitly accepted incremental termswith the third party whereby you acknowledge and authorize us to share yourpersonal information.
Promotion: Sometimes we send offers toselected groups of Vitafit customers on behalf of other businesses. When we dothis, we do not give that business your name or address.
 
Business Transfers: As we continue todevelop our business, we may sell or buy assets in which customer informationis one of the transferred business assets, but remains subject to the promisesmade in any pre-existing privacy notice (unless, of course, the customer doesnot consent).
 
Protection of Vitafit and Others: Werelease account and other personal information when: we believe release isappropriate to comply with the law; when it’s necessary to enforce or apply ourTerms of Use and other agreements; or when it’s necessary to protect therights, property, or safety of Vitafit, our users, or others. However, thisdoes not include selling, renting, sharing, or otherwise disclosing personallyidentifiable information from customers for commercial purposes in violation ofthe commitments set forth in this Privacy Policy.
 
With Your Consent: Other than as set outabove, you will receive notice when information about you might go to thirdparties, and you will have an opportunity to choose not to share theinformation. For example, if you want to use Amazon’s Alexa, we may notify youbefore sharing your data with Amazon.
 
Data Security
We are committed to ensuring that yourpersonal information is secure during processing and transferring. We do thisby using secure software. In order to prevent unauthorized access, disclosure,or other similar risks, we have implemented reasonable physical, electronic,and managerial measures to safeguard and secure the information we collect.
 
How Long We Store Your Personal Information
We will not hold your personal informationfor longer than is necessary for the purpose it was collected. We will deleteor remove it from our systems as soon as it is reasonable to assume that thepurpose for which that personal information was collected is no longer beingserved by retention of that personal information.
 
EU Processing, Retention, and Transfer
As described above, Shine is a companylocated in China. For the performance of the contract and delivery of ourservices, your personal information will be transferred, stored, and processedoutside your country of residence, which may have different data protectionstandards than your country of residence. Such countries include, but are notlimited to, the EU and the United States of America. Please note that dataprocessed in a foreign country may be compliant to foreign laws and accessibleto foreign governments, courts, law enforcement, and regulatory agencies, whichmay differ from your country’s. We will take reasonable measures to ensure anadequate level of data protection.
 
Your Rights
You have the right to request details aboutthe information we process about you and to request us to correct or deleteyour information; the right to object to, or request the restriction of,processing; and the right to request access to, to request the erasure of, orto know the portability of your information. In some cases, you may edit,modify, or remove some personal information you have provided to us directlythrough our websites and mobile applications. When you change your information,however, we may maintain a copy of the original information in our records forsome time.
 
Under the laws of some regions andcountries, we have the power to refuse your requests that are unreasonable orfor which access is not required by local law.
 
If you request us to delete your personalinformation, you acknowledge that you may not be able to access or use ourservices and that some information may continue to reside in our records forsome time in compliance with applicable law, but we will not process thatinformation for commercial purposes. You understand that, despite your requestfor deletion, we reserve the right to keep your personal information, or arelevant part of it, according to applicable laws.
 
If you would like to make a request toaccess your information, or for more detail about processing, please contact usby email at:
 
support@51vitafit.com
 
Your Choices
You have a choice in whether or not, andhow, you receive promotional information from us. One way this choice is madeis by initially subscribing. If you change your mind, you can unsubscribethrough our emails, or through our websites or mobile applications. You canalways choose not to provide information, though it might be necessary to makea purchase or to take advantage of certain features of our services.
 
You can also contact us to change yourprivacy preferences. For example, you can control how and when you want toreceive notifications from us by unsubscribing to emails as prompted in ouremail footers. Some administrative emails regarding your registered account(e.g., emails about your transactions, policy changes, forgotten password andconfirmation emails) may not be opted out of.
 
If you want to delete cookies, change yourbrowser or mobile application settings. If you switch browsers or computers, oruse another operating system, you will need to optout again. Learn more abouthow to manage cookies below:
 
Google Chrome
 
Mozilla Firefox
 
Apple Safari
 
Internet Explorer
 
If you do not want to share your locationwith us, most mobile devices provide users with the ability to disable locationservices. Most likely, these controls are located in the device's settingsmenu. If you have questions concerning this, we suggest you contact your mobileservice carrier or your device manufacturer.
 
Are Children Allowed to Use Vitafit?
We do not provide services for purchase bychildren. If you are under 18, you may use Vitafit’s services only with theinvolvement of a parent or guardian. We do not knowingly collect personalinformation from children under the age of 13 without the consent of thechild's parent or guardian. Should a parent or guardian have reasons to believethat a minor has provided Vitafit with personal information without their priorconsent, please contact us to ensure that the personal information is removedand the minor unsubscribes from any of the applicable services.
 
Third-party Links and Devices on Our Services
Our Privacy Policy does not apply toproducts and services offered by third parties. Our products and services mayinclude third-party products, services, and links to third-party websites. Whenyou use such products or services, they may collect your information. For thisreason, we strongly suggest that you read the third party’s Privacy Policy,just as you have taken the time to read ours. We are not responsible for, andcannot control, how third parties use personal information which they collectfrom you. Our Privacy Policy does not apply to other sites linked from ourservices.
 
Modifications
If you have any concern about privacy at Vitafit.com,please contact us with a thorough description, and we will try to resolve it.OUR BUSINESS CHANGES CONSTANTLY, AND OUR PRIVACY POLICY AND THE TERMS OF USEWILL CHANGE ALSO. WE MAY EMAIL PERIODIC REMINDERS OF OUR POLICY AND TERMS, BUTYOU SHOULD CHECK OUR WEBSITE FREQUENTLY TO SEE RECENT CHANGES. UNLESS STATEDOTHERWISE, OUR CURRENT PRIVACY POLICY APPLIES TO ALL INFORMATION THAT WE HAVEABOUT YOU AND YOUR ACCOUNT. We stand behind the promises we make and will nevermaterially change our policies and practices to make them less protective ofcustomer information collected in the past without the consent of affectedcustomers.


service@51vitafit.com